Conveniently Pay from Any External Account Through Text
We’re making it easier to manage your loan payments! Make a payment to your Health Care Family Credit Union loan or credit card from any external account, as easy as sending a text message.
Setting Up Your Account
1. Receive a text message
2. Verify your account
3. Create your 4-digit PIN
4. Add your preferred card or account
What You Need To Know:
- You will receive a text message informing you of the amount due on your loan. You will be able to reveiw your payment options or opt out of our text message.
- The link will take you to a secure portal where you will be asked to verify your account with your account number and date of birth.
- When you verify your account for the first time you will be have to set up the following:
- 4-Digit PIN: Once you have entered your account number and date of birth, you will be prompted to create a 4-digit PIN. You will need this number for future payments.
- Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD New Debit Card or ADD New Bank Account which will prompt a secure website for you to input your information. If done correctly, there will be a message stating “Payment Method Success” and you will be redirected to the payment portal.
- Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.
Benefits:
- Convenient way to pay from external accounts
- Encrypted information for your protection
- Payment methods accepted include: Debit Cards, Credit Cards and Checking and Savings Accounts.
- Transaction fee of only $5.99
Frequently Asked Questions
Can I make a payment on my loans through Virtual Branch or the Mobile App?
Yes. If you are paying from one of your accounts with Health Care Family Credit Union. If not, you can use this payment service or contact us to set up an automated ACH payment.
If I opt out of receiving text messages, will I still be able to pay my loans online?
Yes, you will have access to the payment portal through our website. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your PIN to verify your account. Once verified, your payment will be processed with your preferred payment method and you will receive a confirmation text.
